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Lesson Learned

Posted by Jun Kai Foo on

We ship to all parts of the globe every day, and inevitably we occasionally make mistakes.

One such rare occasion happened recently. A customer received his pair of Romeo Juliet couple rings. To his and our disappointment, the engraving he had requested was mistakably omitted.

We at Lupine & Co. are ourselves customers of other businesses (who doesn't shop online in the 21st century?), and we know how frustrating it can be when companies fail to deliver.

That's why we strive to always over-deliver and when mistakes occur, we accept full responsibility and do our best to put things right for you. We promise that you'll never have to launch the PayPal dispute resolution process because we'll make each and every one of you happy.

So for that particular case, we immediately issued a reshipment of a new pair of rings at no cost to the customer and as an apology for the waiting time, we're including a complimentary gift for our affected friend.

When you shop with us, you can have your mind at peace because we treat you like how we'd treat our friends if they buy from us.

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